Returns policy

Our goal is to ensure that you are completely satisfied with your purchase from Partan. Please read this return policy carefully before making a purchase. This policy applies to all users visiting our online store, without the need to log in, register, or enter any personal information. You have the right to cancel this contract within 14 days for any reason, including but not limited to change of mind. This period begins from the day of receiving the item. To exercise your right to cancel the contract, you must inform us by email and return the item to us. To initiate a return, follow these steps:

1. Notify us of your decision to cancel the contract via email.
2. Securely package the item and send it back to us.

Upon receiving the returned item, we will refund your paid item price and initial shipping costs within 10 days. Please note that you are responsible for return shipping costs unless the item is defective or does not match the description.

• Return method: You must return the item by mail or courier.
• Return costs: You are responsible for return shipping costs unless the item is defective or does not match the description. In such cases, we will cover the return shipping costs.

We reserve the right to refuse a refund if it is determined that the item has been used or damaged due to your fault. In such cases, the item may be returned to you at your expense. Our items are covered by the following warranty:

• New items: We provide a 2-year warranty for new items. This means the item has no defects and is suitable for its intended use.
• Used items: Used items are only externally inspected, so we cannot guarantee their quality or fitness for purpose. However, if it is determined that a used item cannot be used due to defects, you have the right to return it within 2 months of receipt and receive a refund.

We may specify particular warranties for certain items in the listing. The warranty does not apply if the item was damaged due to your fault, including improper installation. The warranty also does not cover defects that were known to you or were obvious without special inspection. To submit a warranty claim, follow these steps:

1. Notify us by email during the warranty period, providing your order number and clearly describing the defect and the circumstances of its occurrence. Be sure to include photos or videos showing what is broken or not working.
2. We will evaluate your claim and make a decision regarding warranty coverage within 14 days. We may request additional information or evidence to make a decision.
3. If your claim is approved, we will instruct you on how to return the item. Upon receiving the returned item, we will refund you within 10 days.

If we determine that the item was damaged due to your fault, we may refuse to issue a refund. In such cases, the item may be returned to you at your expense. When returning an item under warranty or because it is unfit for use, we will reimburse your shipping costs. However, we will not compensate for any installation costs or other expenses incurred due to item defects. This return policy is consistently applied throughout our website. If you have questions about our return policy, please contact us.